Terms & Conditions

1. Acceptance of terms

These terms of use (the "Terms") constitute a contract between you (the "User") and CAP2B Inc. ("CAP2B", "we", "our", or "us") and govern your access to and use of any site, platform, client portal, CRM, or digital tool operated by CAP2B (the "Website"), including any content, information, product, or service offered on it.

By accessing the Website, you agree to be bound by the Terms then in effect and confirm that you have the legal capacity to enter into such a contract, on your own behalf or on behalf of any legal entity you represent. You declare that you are at least 18 years old (or have reached the age of majority in your province or territory of residence). If you do not accept these Terms, you are not authorized to use the Website.

2. Intellectual property

All content displayed or made accessible through our Website — including without limitation: text, visuals, files, interfaces, databases, source code, web applications, digital tools, elements generated by artificial intelligence (the "AI Tools" and "AI Content"), trademarks, trade names, or logos — (collectively the "Content") is protected by Canadian and international intellectual property laws.

Unless otherwise indicated, CAP2B retains all rights, title, and interest in the Content. No ownership rights are transferred to the User by virtue of accessing or using the Website.

3. Limited license

CAP2B grants the User a personal, non-exclusive, non-transferable, and revocable license to access the Website and use its features for internal, personal, and non-commercial purposes, in compliance with these Terms.

Any other use, in particular commercial, automated, systematic, or mass use (scraping, duplication, republication, transmission, etc.), is strictly prohibited without CAP2B's prior written consent.

4. Artificial intelligence tools

The Website may include tools powered by artificial intelligence technologies developed or integrated by CAP2B. AI Content generated through these tools is provided for informational purposes only and without any warranty of reliability, accuracy, or suitability for regulatory or professional standards.

The User is solely responsible for verifying AI Content before any use, and CAP2B disclaims all liability for the consequences of its use.

5. Prohibited conduct

You agree not to:

• misappropriate or copy the Content for commercial purposes;
• disrupt or compromise the security, integrity, or operation of the Website;
• access without authorization any data, system, or infrastructure of CAP2B;
• publish, transmit, or share unlawful, defamatory, offensive content, or content that infringes the rights of others, through our forms, interfaces, or interactive modules;
• attempt to collect the personal data of other users without consent;
• use our services for fraudulent purposes, spam, or unauthorized mass distribution.

CAP2B reserves the right to suspend access to its services without notice in the event of a breach of these Terms.

6. Changes

CAP2B may modify these Terms at any time. If a material change is made, a notice may be posted on the Website or communicated by email. Continued use of the Website after an update constitutes acceptance of the modified Terms.

7. External links

The Website may contain hyperlinks to third-party sites. CAP2B assumes no responsibility for the content or practices of these external sites. Access to these sites is at the User's own risk.

8. Trademarks

The names, logos, trademarks, and visuals used or displayed on the Website are the property of CAP2B or their respective owners. Any unauthorized use is strictly prohibited.

9. Protection of personal information

CAP2B collects and processes personal information in accordance with its Privacy Policy, Canada's Anti-Spam Legislation, and applicable data protection laws. The User may write to us at any time to exercise their rights of access, correction, or deletion of their data. We will never share your information with third parties without your explicit consent.

CAP2B Inc. text message (SMS) program: by checking the corresponding box on our contact form, you opt in to CAP2B's customer-care text message program and consent to CAP2B collecting and using your personal data (phone number, email address) to send you service messages, in accordance with the choices you have expressed. This SMS program is strictly limited to customer care and sends no promotional messages. Text messages are sent only to individuals who voluntarily submit our form; CAP2B does not send any SMS to purchased contacts, third-party lists, or leads generated on behalf of third parties. This consent is optional and is not a condition of purchase.

Service messages (SMS and email): You agree to receive replies to your requests, confirmations, reminders, and appointment follow-ups concerning your requests to CAP2B. The frequency of these communications may vary as needed.

Promotional emails: If you consent separately, you agree to receive promotional offers, news, and marketing communications from CAP2B by email. No promotional text messages (SMS) are sent. Frequency may vary, and every email includes an unsubscribe link.

Message and data rates may apply depending on your mobile plan. These charges are billed by your mobile carrier and are beyond CAP2B's control. For any questions about these charges, please contact your mobile provider.

• For text messages (unsubscribe): You can unsubscribe at any time by texting the word "STOP" to the number indicated in our messages.
• For assistance: Text "HELP" or contact our customer service.
• Email unsubscribe: You can also unsubscribe from email communications via the unsubscribe link in every message.

10. Contests and campaigns

Any contest or promotional campaign run by CAP2B through the Website is governed by separate rules accessible from the dedicated pages.

11. Limitation of liability

CAP2B makes every effort to ensure the accuracy and availability of its Website, but does not warrant that it will be free of errors, interruptions, or vulnerabilities.

IN NO EVENT SHALL CAP2B, ITS OFFICERS, EMPLOYEES, PARTNERS, OR SUPPLIERS BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES ARISING FROM THE USE OF THE WEBSITE OR THE CONTENT, INCLUDING LOSS OF DATA, FINANCIAL LOSS, OR BUSINESS INTERRUPTION.

12. Indemnification

You agree to indemnify CAP2B for any loss, claim, damage, cost, or expense (including legal fees) resulting from your use of the Website or your breach of these Terms.

13. Termination

CAP2B may suspend or terminate your access at any time, without notice, for any actual or suspected breach of these Terms. Certain obligations, such as those relating to intellectual property rights and limitations of liability, will continue to apply after termination.

14. Governing law

The Terms are governed by the laws in force in the province of Quebec, Canada. Any dispute relating to the interpretation or application of these Terms that cannot be resolved amicably will be brought before the courts of the judicial district of the city of Trois-Rivières.

15. Accessibility

CAP2B is committed to making the Website accessible to people with functional limitations, in accordance with applicable digital accessibility laws. If you have difficulty accessing certain features of the Website, please contact us at info@cap2b.ca so that we can offer you a reasonable solution.

16. Subcontractors and third-party services

CAP2B may use providers or subcontractors to offer certain services (e.g., hosting, data analysis, cloud services, AI). These entities may access certain data only to the extent necessary to provide their services, and are bound by strict confidentiality and security commitments.

Mobile carriers are not liable for delayed or undelivered messages.

17. Export and data control

The User acknowledges that certain tools, services, or Content may be subject to export control laws (e.g., Canadian or U.S. laws). It is the User's responsibility to ensure that their use of the Website complies with the applicable laws in their jurisdiction.

18. Entirety and severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, this will not affect the validity of the other provisions. These Terms constitute the entire agreement between CAP2B and the User concerning the use of the Website and supersede any prior agreement or understanding on the same subject.

19. Mobile information privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. All other use categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

20. Contact

For any question regarding your data or these terms, you can reach us at:

• CAP2B Inc.
• 📧 info@cap2b.ca